Refund Policy

Refund Policy for Tarisland

This Refund Policy explains the rules, procedures, and limitations regarding refunds for purchases made through our website dedicated to Tarisland. By using our services, accessing our digital content, or making a purchase, you agree to the terms stated below. Please review this document carefully before completing any transaction to ensure that you fully understand your rights and responsibilities.

General Principles

Our website may provide guides, digital content, resources, or premium services related to Tarisland. However, we are not the official developer or publisher of the game. Purchases made directly through external platforms such as Google Play, the App Store, or other authorized marketplaces are subject solely to their refund policies. We do not have the authority to issue, deny, or modify refunds on their behalf. Users are encouraged to review the refund rules of those third-party platforms before proceeding with any purchase.

Nature of Digital Products

All purchases made through our website involve digital goods or services. These may include strategy guides, digital packs, exclusive online content, or premium features. Once access to digital content has been granted, the product is considered consumed and cannot be returned. For this reason, all sales of digital products are final, except in limited circumstances described in this policy. Customers are strongly encouraged to carefully read product descriptions, system requirements, and compatibility information before making a purchase.

Eligibility for Refunds

Refund requests will only be considered under the following specific conditions:

- Duplicate Transactions: If a customer accidentally purchases the same item or service more than once, the duplicate payment may be refunded after verification.

- Failure of Delivery: If purchased content cannot be accessed due to a confirmed technical issue on our side, and our support team is unable to resolve the problem, a refund may be granted.

- Exceptional Circumstances: In rare cases, such as verified payment errors, billing system malfunctions, or unforeseen operational failures, refunds may be approved after careful review by our support staff.

Non-Refundable Situations

The following situations do not qualify for refunds:

- Customer changes their mind after completing a purchase.

- Dissatisfaction based on personal preferences, expectations, or gameplay outcomes.

- User errors such as providing incorrect details during the purchase process.

- Incompatibility with the user’s device, operating system, or network environment.

- Purchases made through third-party platforms such as Google Play or the App Store, which must follow their own refund procedures.

Third-Party Transactions

All purchases made through official distribution platforms (Google Play, App Store, etc.) are governed entirely by their refund and payment policies. If you buy in-game items, such as champions, gems, or premium content within Tarisland via these platforms, you must submit your refund request directly to them. We cannot intervene in these processes or provide refunds on their behalf.

Pre-Orders and Special Promotions

If our website offers pre-orders for upcoming digital content, or special promotional bundles, specific terms and conditions may apply at the time of purchase. Generally, pre-orders are binding commitments and are not eligible for refunds unless delivery of the content fails or is canceled. For promotional bundles or limited-time offers, refunds are also not provided unless there is a technical issue preventing access to the purchased content.

Refund Request Process

If you believe you are eligible for a refund under the conditions outlined in this policy, please follow these steps:

- Contact our customer support team and provide proof of purchase (such as a transaction ID, receipt, or confirmation email).

- Include a detailed explanation of the issue and the reason you are requesting a refund.

- Attach any supporting evidence, such as screenshots of errors, duplicate charge records, or confirmation of delivery failure.

Our support team will carefully review your request. Refunds are not automatic and will only be issued after proper verification. In some cases, additional information or documents may be required to process your request. We aim to respond to all refund inquiries within 5–7 business days.

Refund Processing

If your refund is approved, it will be processed using the same payment method that was used for the original purchase. The time it takes for the refunded amount to appear in your account will depend on your bank, credit card provider, or payment service. While we strive to handle all refunds promptly, delays caused by external financial institutions are beyond our control.

Group Purchases and Gifted Content

Refund policies may vary for group purchases, bundle deals, or gifted digital content. Refunds can only be issued to the original purchaser, not to the recipient of a gift. For bundled offers, refunds may only be applied to the full bundle and not to individual components, depending on the situation.

Limitations of Liability

We are not responsible for dissatisfaction caused by updates, patches, balance changes, or modifications implemented by the official developers of Tarisland. Refunds will not be provided for these reasons, as they are outside of our control. Our liability is limited exclusively to purchases made directly through our website under the terms outlined in this Refund Policy.

Policy Updates

This Refund Policy may be updated from time to time to reflect changes in our operations, legal obligations, or to improve clarity. Any modifications will become effective immediately upon being posted on our website. We recommend that customers regularly check this page to stay informed about the latest refund practices.

Contact Information

If you have questions about this Refund Policy or wish to submit a refund request under the conditions described, please contact our customer support team using the details provided on our website. We are committed to addressing all refund inquiries fairly, transparently, and within a reasonable timeframe.