Refund Policy – Vaultofoaths

Welcome to Vaultofoaths, your source for engaging and innovative video gaming experiences. We are dedicated to customer satisfaction and transparency in every transaction. While we always strive to provide quality products, we recognize that certain situations may require refund considerations. This Refund Policy outlines the terms under which refunds may be granted for digital and physical video game-related purchases.

Please read this policy carefully to understand the conditions, eligibility criteria, and procedures for refund requests. Your continued use of our services constitutes agreement to these terms.

1. General Principles

Refunds are available under specific circumstances and are subject to eligibility requirements. Refunds will always be returned to the original payment method used during the transaction and may take 7 to 14 business days to appear on your financial statement. Timing may vary based on payment provider processing times.

We reserve the right to approve or deny any refund request based on the criteria outlined below and any evidence provided.

2. Refund Eligibility for Digital Games

• The refund request is submitted within 14 calendar days of the original transaction.
• The game has not been played for more than 2 cumulative hours across all devices.
• No digital keys, license codes, or activation credentials have been redeemed or used.
• The game has not been transferred, resold, or altered in any way.

If a user has engaged significantly with the game, used in-game rewards, or accessed special features, refund eligibility will be affected. Refunds are not available for games that were downloaded, launched, and played for an extended period.

3. Refunds for Physical Game Purchases

• Refund requests must be initiated within 15 calendar days of delivery.
• Products must remain sealed in their original, undamaged packaging.
• A receipt or proof of purchase is required.
• If a defect is reported, it must be communicated within 7 calendar days of receipt.

Used or opened physical games are only refundable if they are faulty and cannot be repaired or replaced. Games showing signs of physical damage due to customer misuse will not be eligible for refunds.

4. Downloadable Content (DLC)

• The refund is requested within 7 calendar days of the purchase date.
• None of the DLC content has been downloaded or activated.
• In-game usage of any DLC item will void the refund eligibility.

Refunds for DLC may be considered if there are persistent technical issues, incompatibilities, or errors caused by our software. Such cases must be reported within the specified timeframe.

5. In-Game Purchases and Virtual Goods

• Virtual goods including in-game currency, items, passes, weapons, avatars, and boosters are typically non-refundable.
• A refund may be considered if the purchase was made in error and reported within 3 calendar days.
• The item was not used, consumed, or equipped.
• The content was not delivered or accessible due to a verified error.
• Partial usage, accidental activation, or consumption of any portion of the item invalidates refund eligibility.

6. Game Subscription Services

• First-time subscriptions are refundable if canceled within 7 calendar days and no service benefits have been used.
• Auto-renewed subscriptions may be refunded if the request is made within 3 calendar days of the charge and no new access has occurred.
• Canceling a subscription prevents future billing but does not trigger a refund unless within the eligible window.
• Refunds will not be granted for subscription plans that were fully accessed during the active billing cycle.

7. Pre-Orders and Early Access

• Cancellation and refund requests must be received at least 2 calendar days prior to official release.
• No portion of the content (such as bonuses, skins, or early access material) has been accessed or downloaded.

Once released, the game is treated like any standard digital game purchase and must follow the conditions in section 2.

8. Game Bundles and Special Editions

• None of the content from the bundle has been used or downloaded.
• The refund request is made within 10 calendar days of the transaction.
• Items were not acquired as part of a final or promotional sale.

Partial refunds for individual components of a bundle are not provided. Using or activating even one part of the bundle may void refund eligibility.

9. Technical Malfunctions

• Contact our customer support team within 10 calendar days of purchase.
• Provide a detailed explanation along with screenshots or error codes.
• If the issue cannot be resolved through troubleshooting or patches, a refund may be issued.

Refunds are not guaranteed if the issue is related to system incompatibility, outdated drivers, unsupported hardware, or user alterations.

10. Non-Refundable Items

• Items clearly marked as non-refundable during purchase
• Redeemed or used activation codes
• Time-sensitive content such as seasonal passes or timed offers
• Promotional bundles offered at a discounted rate with non-returnable terms

Be sure to review product details carefully before finalizing your order.

11. Gifts and Redeemable Products

• Refunds for gifted games or products using redeemable codes are only possible if the item has not yet been claimed or activated by the recipient.
• The refund request is submitted within 14 calendar days of purchase.

Once a gift or code has been redeemed, the sale becomes final.

12. Fraud and Abuse Prevention

• Repeated refund requests without legitimate reason may result in denial.
• Accounts exhibiting suspicious patterns may be flagged and reviewed.
• Attempts to exploit the refund process while retaining access to content may lead to account suspension or termination.

We aim to protect our users and the integrity of the gaming environment.

13. How to Request a Refund

• Contact customer support with your order number, purchase date, and detailed explanation of your request.
• Attach any necessary documentation such as screenshots, logs, or unopened package images.
• If a physical return is required, send the item back within 10 calendar days of receiving a return authorization.

Refunds are typically reviewed within 5 business days of receiving the full request.

14. Policy Revisions

This Refund Policy may be updated from time to time. The version of the policy applicable at the time of your purchase governs your refund rights for that transaction. We encourage you to review this document periodically for changes.